Data Protection

SS99 Privacy Policy — Your data is protected

Your personal information is completely safe with SS99. We clearly explain what data we collect, why we collect it, and how we protect it.

Last Updated: January 2026

We protect your How We Protect Your Data

A quick overview of the key pillars of SS99's Privacy Policy

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SSL Encryption

All your information on SS99 is protected with 256-bit SSL encryption. No third party can access or steal your data.

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Your Data Is Never Sold

SS99 never sells your personal information to third parties. Your data is used solely to improve our services.

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Secure Storage

Your information is stored on secure servers. Regular security audits are conducted to identify and mitigate potential risks.

Your Control

You can view, correct, or request deletion of your information at any time. You have full control over your data.

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Cookie Transparency

SS99 is fully transparent about its use of cookies. Which cookies we use and why — all the details are laid out in this policy.

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Easy Contact

SS99's support team is always available for any privacy-related questions. We respond within 24 hours.

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Effective Date:
This Privacy Policy is effective from 1 January 2026. By using SS99, you are considered to have accepted this policy.

🔐1. Introduction

SS99 (ss99.pro) is one of Bangladesh's most trusted online gaming platforms. We believe that protecting the privacy of your personal information is one of our greatest responsibilities. This Privacy Policy explains what data SS99 collects, how it is used, and the steps we take to keep your information secure.

This policy applies to all SS99 services — including the website, mobile app, and other digital channels. By creating an account or using the platform, you agree to this Privacy Policy. We therefore recommend reading it carefully before using SS99 for the first time.

SS99 follows international data protection best practices and upholds the core principles of GDPR. Our goal is to manage your information with full transparency and to always remain worthy of your trust.

Please note: This Privacy Policy should be read alongside SS99's Terms and Conditions. Together, both documents form the complete agreement between SS99 and you.

📋2. Information We Collect

SS99 collects only the information that is necessary. We do not collect any personal data beyond what is required. The table below provides a detailed breakdown of the types of information we collect:

Data Type Example Reason for Collection
Identity Information Full name, date of birth, NID number Account Verification & KYC
Contact Information Mobile number, email, address Account Management & Support
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Gaming Information Betting history, win/loss records Service Improvement & Responsible Gaming
Cookie Data Session tokens, preference settings Improving user experience
SS99 never stores your full bank card number or PIN. Payment information is processed directly through our payment providers.

⚙️3. How Your Information Is Used

SS99 uses your information only for the purposes listed below. We never use your data for any other purpose without your consent:

  • Account Management: To create, verify, and manage your SS99 account.
  • Payment Processing: To process deposits, withdrawals, and other financial transactions.
  • Customer Service: To respond to your questions or complaints and provide customer support.
  • Ensuring Security: To prevent unauthorized access, fraud, and money laundering.
  • Service Improvement: To improve SS99's games, features, and overall experience.
  • Promotions & Offers: To send you relevant offers based on your preferences (you may opt out at any time).
  • Legal Obligations: To meet regulatory requirements.
  • Responsible Gaming: To detect unusual gaming behavior and provide appropriate assistance.
SS99 gives you the option to opt out of marketing emails or SMS at any time through your account settings.

🤝4. Who Your Information Is Shared With

SS99 never sells your data. However, limited information may be shared with trusted partners where necessary to deliver our services:

  • Payment Provider: Limited financial data is shared with bKash, Nagad, Rocket, and similar services to process transactions.
  • Game Provider: Third-party game providers can access gameplay records but do not receive any personally identifiable information.
  • KYC Services: Licensed KYC partner for identity verification.
  • Law Enforcement: Relevant information may be disclosed when required by a legal directive or court order.
  • Regulatory Authority: Specific data is shared as required to comply with licensing and regulatory obligations.

Before sharing data with any of the partners mentioned above, SS99 ensures they adhere to strict privacy and security standards. Information shared with third parties is always kept to the minimum necessary.

🗄️5. How Long Your Information Is Retained

SS99 retains your information only for as long as necessary. All data is kept while your account is active. After account closure, certain information may be retained for a defined period as required by applicable regulations:

  • Financial transaction records: up to 7 years (legal obligation).
  • KYC documents: up to 5 years after account closure.
  • Gaming History: Up to 2 years after account closure.
  • Cookie & Session Data: Until the session ends or up to 1 year, whichever comes first.
  • Support conversations: retained for up to 3 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

You may request the deletion of your data before closing your account. However, data subject to legal retention obligations may not be removable.

👑7. Your Data Rights

You have full rights over your personal information on SS99. To exercise any of the rights listed below, please contact the SS99 support team:

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Right to Access

You can view the personal information SS99 holds about you at any time.

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Right to Rectification

You may request corrections to any inaccurate or outdated information.

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Right to Erasure

You may request deletion of your data under certain conditions.

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Right to Data Portability

You can export your information in a portable, accessible format.

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Right to Object

You may object to your data being used for marketing or other specific purposes.

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Right to Restrict Processing

You may request that the processing of your data be temporarily restricted under certain circumstances.

SS99 typically responds to data rights requests within 30 days.

🔞8. Protection of Minors' Data

SS99 strictly does not provide services to anyone under the age of 18. Collecting data from minors is against SS99 policy.

We verify age at registration and confirm identity through our KYC process. If SS99 becomes aware that data was inadvertently collected from a minor, that data will be deleted immediately and the associated account will be closed.

If parents or guardians believe their child has created an account on SS99, please contact SS99 Support immediately. We will take swift action.

SS99 is an adults-only platform. No one under the age of 18 is permitted to use SS99. We urge parents and guardians to restrict access to SS99 on devices used by children.

🛡️9. Security Measures

SS99 uses industry-leading security measures to protect your information. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): Additional verification when logging into your account.
  • Firewall Protection: To protect against DDoS attacks and unauthorized access.
  • Regular Security Audits: Regular audits conducted by third-party security specialists.
  • Suspicious Activity Detection: Automated alerts for unusual login attempts or transactions.
  • Data Backup: Regular encrypted backups stored on secure servers.

That said, no system on the internet is 100% secure. In the event of a security breach, SS99 will promptly notify affected users and take all necessary steps to minimize any harm.

Stay vigilant: SS99 will never ask for your password by phone or email. If anyone requests your password, it is a scam — please report it to SS99 immediately.

🔄10. Changes to Privacy Policy

SS99 may update this Privacy Policy from time to time. Revisions may be made due to service improvements, new legal requirements, or changes to our business.

For significant changes, SS99 will notify you via your registered email or an on-platform notice. Continuing to use SS99 after any changes takes effect means you accept the updated policy.

The date of the latest update is always shown at the top of this page. We recommend checking it regularly — especially when you receive an update notice from SS99.

SS99 aims to give at least 7 days' notice before any policy changes — and 30 days for significant ones.

📬11. Contact Us

If you have any questions, complaints, or data rights requests regarding this Privacy Policy, please contact SS99's data protection team:

  • Live Chat: 24/7 via the SS99 platform.
  • Email: [email protected]
  • Response Time: Usually within 24 hours.
  • Data Rights Request: Resolved within 30 days at most.
When submitting a request, please include your account ID and a description of your request — this will help us resolve it faster.
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