Legal Information

SS99 Terms & Conditions — Please read before use

Please read these Terms and Conditions carefully before using the SS99 platform. All policies covering accounts, payments, bonuses, and responsible gaming are clearly set out here.

Last Updated: January 2026

Terms & Conditions' Key Points

A quick overview of SS99's most important policies

🔞
Age Restriction: 18+

Only individuals aged 18 or above may register and play on SS99. Accounts belonging to minors will be closed immediately.

👤
One Person, One Account

Each individual may open only one SS99 account. Opening multiple accounts using the same details is strictly prohibited and subject to penalties.

💰
Fair Payment Policy

All withdrawal requests on SS99 are verified and processed promptly. Withdrawals may be held if the wagering requirements attached to a bonus have not yet been met.

🎁
Bonus Terms

Each bonus offer has its own wagering requirements. Please read the full offer details before claiming any bonus on SS99.

🛡️
Secure Data Protection

SS99 never sells your personal data to third parties. All information is protected with SSL encryption.

⚖️
Transparent Dispute Resolution

If you run into any issues, the SS99 support team responds within 24 hours. All complaints are handled through a fair and transparent process.

📅

Effective Date:
These terms and conditions are effective from 1 January 2026. By continuing to use SS99, you are considered to have accepted these terms.

📋 1. Introduction & Acceptance

SS99 (ss99.pro) is an online gaming and betting platform built specifically for players in Bangladesh. These Terms and Conditions form a legally binding agreement between SS99 and its users. By registering or using the platform, you agree to be bound by all of the terms set out here.

To use the SS99 platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age.
  • You must not be a resident of any country or region where online gaming is entirely prohibited.
  • You are playing in your own name and with your own funds, not on behalf of anyone else.
  • You are using SS99 voluntarily and with full awareness.
Important: If you disagree with any part of these Terms and Conditions, please refrain from using SS99. For any questions, contact our support team.

👤 2. Account Registration & Verification

When creating an account on SS99, you must provide accurate and truthful information. Accounts opened with false details may be closed at any time and any balance held may be forfeited.

SS99 follows a KYC (Know Your Customer) policy. Before processing withdrawals or large transactions, you may be required to submit the following documents for identity verification:

  • A scanned copy of your National ID (NID) or passport.
  • Proof of mobile banking account ownership.
  • Proof of residential address (if required).

Each individual may operate only one SS99 account. Opening multiple accounts using the same device, IP address, payment method, or identity is strictly prohibited.

Keep your SS99 account password and login details strictly confidential. Allowing others to access your account is a violation of our rules.

💸 3. Deposit & Withdrawal Policy

Deposits on SS99 can be made via bKash, Nagad, Rocket, bank transfer, and approved cards. Minimum and maximum deposit limits may vary depending on the payment method.

  • Minimum Deposit: BDT 500 (may vary depending on method).
  • Minimum Withdrawal: BDT 500।
  • Withdrawal Processing Time: Typically 5–30 minutes; up to 24 hours if verification is required.
  • Withdrawal Methods: Only to the payment method used to make the deposit.

SS99 strictly adheres to its Anti-Money Laundering (AML) policy. In the case of any suspicious transaction, SS99 may request further information and, where necessary, place a hold on the transaction.

Deposits must be made from your own account. Deposits from third-party accounts are not accepted and any such transactions will be returned.

If your balance is used in a game after a withdrawal request has been submitted, processing may be delayed.

🎁 4. Bonus & Promotion Terms

SS99 offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free bets, and more. Each offer carries specific terms that must be read before claiming.

The general rules for bonuses are as follows:

  • Specified wagering requirements must be met to release a bonus (typically 5x–30x).
  • Each bonus offer may only be used once.
  • Not all games may be available for play with bonus balance — the eligible games are listed in the respective offer.
  • Bonuses have a limited validity period; if wagering requirements are not met within the specified time, the bonus will be forfeited.
  • It may not be possible to have multiple bonuses active at the same time.
  • If evidence of bonus abuse is found, SS99 reserves the right to void the bonus.
The latest offers and their full terms are available on the SS99 promotions page. Check back regularly so you never miss a new deal.

🎮 5. Gaming Rules

All games on SS99 are conducted with full transparency and fairness. Every game outcome is determined by a certified RNG (Random Number Generator) that is regularly audited by an independent third party.

Prohibited activities while using SS99:

  • Using automated bots or software to play games.
  • Colluding with other players to manipulate game outcomes.
  • Knowingly exploiting system errors or bugs.
  • Hacking or unauthorized access attempts on the platform.
  • Harassing or discriminating against other players.

If a live game is interrupted due to a technical issue, SS99 reserves the right to cancel the game and refund the wager. In the event of any dispute, SS99's server logs shall be considered the definitive record.

For Sports Betting, if an event is cancelled, the wager will be refunded. However, if an event concludes before its scheduled time, the official result will stand.

💚 6. Responsible Gaming Policy

SS99 believes gaming is a form of entertainment — a source of fun, never a source of stress. That is why responsible gaming is SS99's top priority.

The following features are always available to players on SS99:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Session Timer: The ability to track and limit your gaming session time.
  • Self-Exclusion: Option to temporarily suspend your account at your own request.
  • Permanent Closure: Request permanent account closure if needed.

To protect minors from accessing SS99, parents and guardians may use parental control software. SS99 reserves the right to immediately investigate and close any account suspected of belonging to an underage user.

If you notice signs of gaming addiction, please reach out to the SS99 support team. We are ready to provide information on professional support services.

🔐 7. Privacy & Data Protection

SS99 collects and uses your personal information solely to provide its services. We never sell your data or share it with third parties without your consent.

Types of information SS99 collects:

  • Name, date of birth, and contact information.
  • Payment and transaction details.
  • Device and browsing information (via cookies).
  • Gaming activity history.

For more details, please read SS99's Privacy Policy, which forms an integral part of these Terms & Conditions.

©️ 8. Intellectual Property & Copyright

All content on the SS99 platform — including logos, designs, text, graphics, and software — is protected under SS99's intellectual property rights. Reproducing, distributing, or using this content for commercial purposes without prior written permission from SS99 is strictly prohibited.

Content from third-party game providers is protected by copyright owned by the respective companies, and their own licensing terms apply.

🚫 9. Account Suspension & Termination

SS99 reserves the right to temporarily suspend or permanently close any account at any time for the following reasons:

  • Any violation of these Terms and Conditions.
  • Providing false information or identity fraud.
  • Bonus abuse or fraudulent activity.
  • Money laundering or suspicious financial activity.
  • Being a minor or playing on behalf of a minor.
  • Attempting to hack or attack the system.

In the event of account closure, SS99 will make a reasonable decision regarding the return of any valid balance (excluding bonuses). However, if the account is closed due to a rule violation, the balance may be forfeited.

⚖️ 10. Limitation of Liability

Services provided through the SS99 platform are offered on an "as is" basis. SS99 is not directly liable for:

  • Game interruptions caused by loss of internet connection.
  • Server issues on the part of a third-party game provider.
  • Faults or software issues on the user's own device.
  • Service disruptions due to natural disasters or unforeseen circumstances.

If a user suffers a loss due to a fault in SS99's own system, SS99 is committed to providing an appropriate remedy. In no case shall SS99's total liability exceed the amount deposited by the user in question.

Gaming carries financial risk. SS99 does not guarantee winnings. Only play with money you can afford to lose without affecting your daily life.

🔄 11. Right to Amend Terms

SS99 reserves the right to amend these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via their registered email address or through a notice on the platform.

Continued use of SS99 after any changes have been made will be taken as your acceptance of the updated terms. We recommend checking this page regularly.

The date of the most recent update is always shown at the top of the page. If in doubt, check the date.

📬 12. Contact & Complaints

For any questions or complaints regarding these Terms and Conditions, please contact the SS99 support team. We are committed to providing fair and timely resolutions at all times.

  • Live Chat: Via the platform, 24/7.
  • Email: [email protected]
  • Response Time: Typically within 24 hours.

Once a complaint is submitted, SS99 will investigate and issue a formal decision within 7 business days. If you are not satisfied with SS99's decision, you may refer the matter to an independent third-party dispute resolution service.

Keep your complaint reference number on hand — you will need it for any follow-up communication.
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